If for some reason you're unhappy with your purchase, or you would like to arrange a return or refund, we'll do everything we can to make this process quick and simple.

We accept returns for store credit (100% of your purchase) or a refund (less 10% restocking fee, except items marked Store Credit only)!

And we're always happy to chat. You can contact us at any time with queries, concerns, compliments (we love those!) or product feedback and reviews. Thanks for shopping Kolkozy.com

REFUNDS

All of the items featured on kolkozy.com can be returned within 48 Hrs of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.

In case of a return, we will refund the money onto your account/credit card (less 10% restocking fee). Potential losses due to currency fluctuations will not be refunded.

Refund done Usually within 15 working days from the date we receive your returned item. To simplify the process, your refund will be issued using your original payment method.

PLEASE NOTE

You must request a return authorization number from us within 48 Hrs after receiving your order & provide a return tracking number within 5 days of time.

Once we receive your package, it can take 5-15 business days to process your refund/store credit.

If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options.

All final sale items / Offers Zone category Products are not returnable.

Custom made dress are not returnable.

Customer needs to pay the return shipment cost.

STORE CREDIT

You can receive 100% store credit on all products except those marked "final sale", equivalent to the total value of your product purchase. Store credit is valid for six month after the issue date. Store credit can only be used for purchasing merchandise, it can not be used towards shipping costs.

To use your store credit, enter the code in the box called "Promotional Code" in your Shopping Bag. Click the button called "Apply Code" to see the new adjusted price once the code has been applied.

EMAIL KOlKOZY

We always love to hear from you. If you have any questions, please email us at [email protected]

CLICK HERE TO RETURN PRODUCT

Size Guide

Note:
All measurements above are Actual Body Measurements. We recommend you to measure your self around the body and match those measurements to our size chart.

Some additional margin in the garments will be added as per the international garment standards.